Connection context
Tell us which feed or API is affected and when the behaviour changed.
Support for listed recycler partners
The right support for a live platform issue.
Tell us what is affecting your integration, listing or commercial account. We will send it to the people equipped to review it.
Listed partner support Operational enquiries only
3support channels
WBSStechnical escalation
£5billing support
1partner form
For existing platform partners
You are in the right place.
This support option is for recyclers already listed on Sell Any Mobile with a live technical, account or commercial query.
Identify the business once, describe the impact clearly and the enquiry can be directed without passing through consumer support.
Choose the closest option
Start with the issue, not the inbox.
Select the area closest to the live problem. You can explain the detail in your own words in the form.
Technical issue
Feed, API or pricing connection
For data not flowing, feeds not refreshing, connection errors or prices appearing incorrectly.
- Pricing feed not refreshing
- API or connection error
- Incorrect live price
- Data mapping issue
Routed toSell Any Mobile platform support, with WBSS technical involvement where required
Partner support query
Give the right team a clear starting point.
Keep the description brief and practical. The support team can request further detail after the issue has been identified.
No file uploads Four focused stages Partner details only
Different enquiry?
Two helpful options that belong elsewhere.
Use the dedicated page below if the business is not already listed, or if the enquiry comes from a consumer.
Published comparison pages
See how an offer appears to a seller.
Open a confirmed product page to check how the exact device, condition and relevant network are presented before raising a support query.
Platform supportFrom live symptom to technical review
Technical issues reach technical people
The platform team understands the connection.
World Business Software Solutions built and powers the Sell Any Mobile platform infrastructure. When an issue involves a feed, API, data mapping or price flow, partner support can involve WBSS in the review rather than treating it as a generic account query.
Live platform impact
Explain what consumers currently see and what your own system shows.
Coordinated review
Sell Any Mobile keeps ownership of the support option and involves WBSS where needed.
Check the live journey
Find the exact device affected by your query.
Search the product a seller is using, confirm what appears on the live page, then include that page and the issue in your support brief.
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What happens next
One query, routed with context.
The partner account, issue type and your description travel together so the receiving team starts with the useful facts.
The partner is identified
Company and website details connect the query to the correct listed recycler.
The issue type and description are reviewed
Technical, account or commercial ownership is established from the information supplied.
The right team responds
Further checks or technical detail can be requested without restarting the enquiry elsewhere.
Clear partner support
Keep the live issue moving towards the right team.
Identify the recycler, describe the problem and tell us how the platform is affected.
Partner support questions
Clear answers for listed recyclers.
If the issue is not covered, choose the closest support option and explain the live impact in your own words.
Raise a support queryQueries are triaged according to their effect on the live platform. A stopped feed, unavailable listing or materially incorrect live price should be described clearly when you explain the issue. Standard account and billing questions are reviewed through the appropriate partner support option during normal business operations.
Sell Any Mobile reviews the company, affected connection and operational impact first. Where the issue involves the platform infrastructure, API, feed or data mapping, World Business Software Solutions can be brought into the technical review so the query reaches the people who understand the underlying system.
Choose Account or listing, identify the company and explain what currently appears and what should replace it. The partner operations team can then check the requested change against the recycler account before updating the platform representation.
Choose Commercial or billing. Include the relevant billing period, record or term in the description so the Sell Any Mobile commercial team can review the correct part of the listing arrangement.
No. Recycler Support is reserved for businesses already listed on Sell Any Mobile. New applicants should use the Join Our Platform page, which explains the £5 received-device fee, checks and connection options before collecting an application.
No. Consumers should use Report a Concern. That option explains Sell Any Mobile's role, the checks to complete first and the information needed for a platform-related concern.