We review and raise
We check the platform connection, flag an appropriate concern and monitor credible patterns.
Calm help when something feels wrong
Let us understand the concern clearly.
If a recycler found through Sell Any Mobile has not resolved a genuine issue, we can review the facts, flag it appropriately and explain the next step.
Guidance before escalation Clear facts, fair expectations
£0to report a concern
Directrecycler contact first
Clearplatform boundaries
Fairpattern monitoring
Start with the right relationship
We can raise a concern. The recycler resolves the order.
Sell Any Mobile compares offers and makes introductions. We do not receive devices, hold payments, assess condition or arrange returns.
They manage the order
The recycler handles assessment, revised offers, payment, returns and direct order updates.
The practical boundary We cannot recover money or devices, overturn an assessment or guarantee a result.
A two-minute check first
Check four things before you report.
This quick check often identifies the right contact or explains a wait. It never blocks the form.
0 of 4 checked
When to report here
When this form is the right step.
Use it after the recycler’s stated process and reasonable contact attempts have not resolved the issue.
Payment is overdue
The stated inspection and payment period has passed.
No useful update
Delivery is confirmed, but the stated processing time has passed.
A revised offer feels wrong
The reason given appears inconsistent with the device or condition criteria.
Official contact is unanswered
Reasonable attempts through genuine support channels have not been answered.
A calm, structured overview
Tell us what happened.
A concise overview is enough for the first review. Keep your order, tracking and messages, but do not upload them here.
One recycler and one concern Key dates and contact attempts No document uploads
After submission
What happens next.
We check the platform connection, the steps already taken and whether the concern is ready to raise.
Platform check
Confirm the connection
We verify that the offer and recycler came through Sell Any Mobile.
Recycler review
Raise the concern
Where appropriate, we ask the recycler to look into the matter.
Platform monitoring
Record credible patterns
Repeated concerns can inform how a recycler is monitored.
Keep your own recordQuotes, tracking, dates and replies
Independent help
If you need a formal remedy.
Continue with the recycler’s complaints process and keep a written record. Citizens Advice explains evidence, trader complaints and independent resolution options.
Read independent consumer guidanceSell Any Mobile does not provide legal advice or represent either party.
The next step
Ready to report?
If the recycler’s process has passed and official contact has stalled, send us the overview.
Questions before you report
Clear answers, without the legal language.
Open the question closest to your situation.
Start your reportNo. Sell Any Mobile is a free price comparison and introduction platform. The recycler you selected handles the device, assessment, payment and any return under its own terms.
No. We do not hold payments or devices and cannot force a commercial outcome. We can flag an eligible concern to the recycler, ask it to review the matter and record service patterns relevant to its standing on the platform.
Check the recycler's stated inspection and payment timeline first. If it has passed, contact the recycler through its official support channel, quote the order and tracking details, request a written update and keep a record. If the recycler came through Sell Any Mobile and reasonable attempts remain unresolved, use this form.
Use the recycler's published timeline rather than one universal number. Allow for working days and inspection time. A concern is ready for this form when that stated period has passed and the recycler has not resolved reasonable official contact attempts.
Read the condition criteria and revised-offer terms, then ask the recycler for the inspection reason and the choices available to you. You can report the matter here if the explanation appears inaccurate or unfair and direct contact has not resolved it.
Confirm that you used the official support channel, contacted the correct company and allowed its stated response time on working days. Keep the dates and copies of your messages. If multiple reasonable attempts remain unanswered, submit the overview here.